A woman speaking at the Email Innovations Summit, holding a microphone and standing next to a purple podium with the event logo. She has a name tag labeled 'Elizabeth Jacob' and a blue 'Speaker' badge, wearing a gray shirt and black pants.

About

Elizabeth Jacobi has more than 20 years of experience in email marketing. Throughout her career, she has worked with brands including Pro-Flowers, Toyota, Harry & David, Sewing Arts Center, Blue Park Kitchen, and many others.

She founded MochaBear Marketing in 2017 to help small and mid-sized businesses improve customer retention through email, SMS, and customer-journey strategy. Her goal is simple: to help businesses create better customer experiences that build loyalty and increase revenue.

Elizabeth is a Mailchimp Pro Partner and a Klaviyo Partner.

She has spoken at industry events including Adweek, Guru Conference, and Email Innovations Summit, where she shares practical strategies for email marketing, SMS, and customer retention.