It is all about the journey - the customer journey!
Let’s make your email and SMS work better at every step of the customer journey.
About
With more than two decades of industry experience, founder Elizabeth designs strategies that help her clients connect with and retain customers through email, SMS, and the customer journey.
Today, it’s all about reaching your customers through the right channel, at the right time, with the right message.
Our Services
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From customer journey planning to email and SMS strategy sessions and audits, we help you figure out what’s working, what’s not, and where to focus next.
Ideal for brands ready to move beyond one-off campaigns and build a scalable retention program.
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From strategy to send, we manage your email and SMS campaigns and can build the automated journeys that keep customers engaged along the way.
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From custom email templates to platform training and guidance, we help you get more out of the tools you’re already using.
What It’s Like to Work Together
Working together is designed to be collaborative and tailored to your business.
We start by understanding where you are—what you’re currently doing, what’s working, and where there’s opportunity.
From there, we create a clear path forward. Whether that’s refining your strategy, improving your campaigns, or building out your customer journey, you’ll have a focused plan and the support to move it forward.
Some clients want full-service support. Others prefer guidance they can implement themselves. Either way, the goal is the same: to help you build an approach that works for your business.
Industries We Serve
We specialize in working with small- to mid-sized businesses that rely on strong customer relationships—where email and SMS can play a key role in keeping customers engaged and coming back.
We most often support restaurants, hospitality, eCommerce, retail, wellness, personal services, and lifestyle brands.
A Few of the Businesses We've Helped
What Clients Say
“Through Elizabeth’s expertise in data analytics, we have been able to track increases in sales, both online and in-store, directly from what we’ve highlighted in our emails. Elizabeth is always prompt and responsive to our ideas and requests — she is a joy to work with.” Julie, Sewing Arts
“She helped us build automated welcome emails for new subscribers and implemented a re-engagement campaign for contacts who hadn’t interacted with our emails in a while. She’s knowledgeable, efficient, and a pleasure to work with.” Carly, Scott Labs